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Humana Credit & Collection Representative 2 in Glendale, Arizona

Description

The Credit and Collections Representative 2 represents the company by addressing incoming telephone, and or digital inquiries regarding finance. The Credit and Collections Representative 2 performs basic administrative/clerical/operational/customer support/ tasks. Typically works on routine and patterned assignments.

Responsibilities

We are looking for a Credit and Collections Representative 2 to represent the company by addressing the following items below, but not limited to:

  • Incoming telephone, digital inquires

  • Addressing customer needs which may include complex financial questions, resolving issues, and educating members.

  • Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

  • Advancing unresolved and pending customer grievances.

  • Decisions include defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

  • Inbound and Outbound call center member calls related to billing inquires, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts

  • Perform duties associated with accounts payable processing and reporting

Key Competencies

  • Builds Trust: You honor your word by doing what you say you are going to do.

  • Keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.

  • Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition

  • Meet clearly stated expectations and take responsibility for achieving results.

Required Qualifications

  • High School Diploma or equivalent

  • 2 years of customer service experience

  • Phenomenal customer service orientation

  • Strong attention to detail

  • Ability to navigate computer programs and tools.

  • Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time.

  • Effective verbal and listening communication skills

Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Previous inbound call center

  • Healthcare experience

Role Essentials:

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Additional Information:

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. A computer will be provided for work purposes; however a minimum internet connection speed of 10m x 1m and a dedicated secure home workspace are required. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Interview Format: As part of our hiring process for this opportunity, we may be using an exciting interviewing technology called Montage Text to enhance our hiring and decision-making ability. Montage Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Montage Text interview.

In this interview, you will type/text to a set of interview questions over your phone and you will provide written responses to each question. You should anticipate this interview to take about 15 minutes. Your responses will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

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