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Banner Health Patient Services HME DME in Gilbert, Arizona

Primary City/State:

Gilbert, Arizona

Department Name:


Work Shift:


Job Category:

Administrative Services

Find your path in health care. Banner Health is committed to not only providing the finest care possible, but to advancing the way care is provided. To achieve our vision, we seek out professionals who embrace change and who possess the passion and skills to make it happen. Apply today.

Banner Home Medical Equipment is one of the top providers in Maricopa County, and have expanded to Pima County market in 2019. Services we provide are Respiratory, Sleep and Ventilation services, Photo Therapy, Negative Wound Pressure Therapy, Orthotic and Prosthetics, Durable Medical Equipment, Enteral Nutrition, Ostomy, and Wound Care Supplies. We service over 100,000 customers each year and anticipate additional growth in the coming year. We are accredited by The Compliance Team and have consistently achieved three year certifications for all lines of service. We are excited to announce the impending opening of a new PAP clinic for Banner Home Medical Equipment in Central Phoenix. Join a fast growing post-acute services agency in AZ!

As a Patient Service Representative, you will be handling incoming and outgoing calls for new HME service requests. working in a centralized call center team environment This is an opportunity to explore career growth at Banner Home Medical Equipment (HME) which is part of the Banner Post-Acute Services agency! The schedule is Sunday-Thursday, 8am-5pm.

Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. Banner Hospice have been providing comfort care for the past 10 years in the Phoenix Metro area. The goal is to support quality of life, honor the wishes of patients, maintain the dignity of the individual and support the family through their grieving process. Inpatient Home care is also available for respite care and symptom management. The Banner Hospice Team can provide comfort to the patient and family by alleviating symptoms, by providing meaningful help and by creating an environment to develop lasting final memories.


This position is responsible for providing customer service for referral sources needing durable medical equipment. This position works on order processing from start to finish. Provides support with Customer Care Specialist and Dispatchers to help assure efficient delivery of equipment, supplies and services to patients and customers.


  1. Handles incoming and outgoing calls for new orders/request for services. Gives verbal and written instructions to customers both internal and external. Individualizes approach to customers and introduces self to the customer. Answers all phone calls and assists caller until all needs are met. Returns calls to customers. Greets walk-in customers and assists them with equipment and supply needs.

  2. Obtains and enters accurate intake information from health care provider or referral source in order to initiate the referral process. Determines appropriate referral pattern according to available service criteria.

  3. Gathers complete and accurate information in order to complete the Service Request form. Provides effective written and verbal communication to other members of the interdisciplinary team to ensure initiation of care.

  4. Utilizes computers to create spreadsheets, word processing and reports. Files and fills in for Receptionist and others, when required.

  5. Completes insurance verification accurately and appropriately. Follows up regarding necessary communication with payer, provider and billing entities.

  6. Works independently under regular supervision. Follows defined procedures. Works primarily in one facility but may be asked to fill in in other HME locations, when required. Interacts with co-workers, physician office staff, physicians, patients and families, billing employees, and 3rd party payers.


High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.

Must possess excellent organizational and interpersonal skills

Must be proficient with commonly use office software products and possess the ability to learn new software applications.


Previous experience in customer service or familiarity with home medical equipment is preferred.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.