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Banner Health Patient Financial Services Supervisor - Hospice and Skilled Nursing in Gilbert, Arizona

Primary City/State:

Gilbert, Arizona

Department Name:


Work Shift:


Job Category:

Revenue Cycle

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Patient Financial Services (PFS) Department is responsible for the timely and accurate billing and collections of revenue based on CMS guidelines, payer contracts and federal regulations. We strive to create an environment that engages employees to produce at the highest level and recognition for their accomplishments. All individual and team work assignments are designed to collectively meet Banner’s goals emphasizing excellent customer service and making a difference in our customer’s lives.

The Patient Financial Services (PFS) Supervisor will be responsible for supervising Patient Financial Services (PFS) Representatives and overseeing their payers and accounts. This position is also responsible for trending issues, attending 1:1 conference calls with payers and payer meetings, monitoring A/R, completing supervisory billing functions, taking supervisor/escalated customer service calls, monitoring denials/appeals, training new staff and performance reviews for their direct reports.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.


  1. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality.

  2. Provides leadership, work goals and coaching for staff. Selects, hires and trains staff for assigned area. Manages labor expenditures within budgetary guidelines. Conducts performance reviews, counseling/disciplinary action and termination of assigned staff. Works with the team to achieve designated work goals.

  3. Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, graphics, and presentations.

  4. Coordinates and participates in special projects as assigned.

  5. Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises five to fifteen non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.


Requires the knowledge and business skills normally demonstrated by an Associates degree in Business Management or equivalent education and/or experience.

Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required.

Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.


Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred. Demonstrated success in a leadership role is a plus.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.