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Banner Health Operator in Gilbert, Arizona

Primary City/State:

Gilbert, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Administrative Services

Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities to make a difference – you belong at Banner Staffing Services.

As the internal staffing (registry) provider for Banner Health, Banner Staffing Services (BSS) provides opportunities within one of the country’s leading health systems. The BSS team is dedicated to providing personal attention and professional support for its employees. Registry opportunities are a great way to market your skills within Banner Health. As a BSS employee, you are eligible to apply (at any time) as an internal applicant to any regular full-time or part-time opportunities within Banner Health.

In addition, registry employment through BSS offers:

  • Competitive wages

  • Paid orientation

  • Flexible Schedules (select positions)

  • Fewer Shifts Cancelled

  • Weekly pay

  • 403(b) Pre-tax retirement plan

  • Employee Assistance Program

  • Employee wellness program

  • Discount Entertainment tickets

  • Restaurant/Shopping discounts

  • Auto Purchase Plan

BSS Registry positions do not have guaranteed hours and no medical benefits package is offered . BSS requires: Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education).

POSITION SUMMARY

This position answers and routes phone calls using a PBX console switchboard system.

CORE FUNCTIONS

  1. Operates the PBX switchboard system, answering and routing calls promptly, accurately, and courteously for patients, staff, physicians and the general public.

  2. Develops and maintains information and knowledge about departments, services, policies and procedures necessary to answer and route calls and inquiries.

  3. Operates all designated equipment (e.g., switchboard, paging system, alarm systems, etc.) and reports problems to keep all communication systems in optimum working condition.

  4. Ensures patient confidentiality by releasing patient information according to established policies and procedures.

  5. Works under regular supervision and provides services using structured guidelines. Customers include patients, employees, physicians and their office staff, visitors, and members of the community.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires reading, writing, and math skills.

Must possess good oral and written communication skills, and good listening skills in order to effectively interact pleasantly and calmly with incoming callers. Must possess basic computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize in a fast-paced environment with frequent interruptions to process calls within defined standards.

PREFERRED QUALIFICATIONS

Previous telephone or customer services experience.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.

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