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JFCS Administration DCS Intake Specialist - Bilingual in Gilbert, Arizona

East Valley Location

Jewish Family and Children’s Service (JFCS) mission is strengthening the community by providing behavioral health, healthcare and social services to all ages, faiths and backgrounds. At JFCS, we hope for a future where families are strong, where our elders are cared for and where children are safe. Our dedication to our mission is stregthened by our commitment to our core Jewish values that honor community and the continuity of the generations.

Under the direct supervision of the CSRC Supervisor, a DCS Intake Specialist receives calls from persons seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

  • Receives incoming calls; determines whether requested services are available through JFCS; determines availability of funding source to support requested services.

  • Schedules client intake appointments, verifies funding source data and obtains required authorizations.

  • Creates Referral Demographic documents in NextGen EHR.

  • Scans or emails copies of faxed referrals and client information to the various JFCS sites.

  • Enters information into the tracking program.

  • Remains aware of agency intake capacity limits and assists clients with accessing appropriate outside resources during those times when JFCS intake services may be closed or limited.

  • Performs other related job tasks or responsibilities as assigned.

Education:

Verifiable High School diploma or GED

Knowledge of RBHA or behavioral health system a plus.

Ability to obtain / maintain Level 1 Fingerprint Clearance Card without Restriction(s)

Personal Qualifications:

Bilingual in Spanish required

Attention to detail

Excellent customer service skills

Previous customer service or call center experience desirable.

ID: 2021-4312

Full Name: First Last: Alex Warren

External Company Name: Jewish Family & Children's Service

External Company URL: www.jfcsaz.org

Street: 800 N. Colorado Street

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