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General Dynamics Information Technology TSS RPA/Automation Business Analyst Advisor in Gila Bend, Arizona

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Job Family: Business Process Analysis

GDIT Technology Shared Services (TSS) is seeking an Automation/RPA Business Analyst Advisor. Business Analyst Advisors in GDIT’s Technology Shared Services Applications Organization are subject matter experts that build the bridge between our business and our clients. The RPA Business Analyst's basic role is to process design and support implementation of creative Intelligent Automation solutions for our commercial and public sector customers. Our BAs work directly with business/functional partners to understand business challenges, tease out, and document requirements, and build business cases to support development of solutions to automate manual processes. The RPA Business Analyst define, promote and utilize best practices for business case development in support of automation technologies and serve as a subject matter expert for others seeking to utilize the same technologies to automate and streamline existing manual business processes.

Job Responsibilities:

  • Collaborate with other agencies, military personnel, civilians, and contractors with regard to automation (RPA, AI/ML, Data Analytics, etc.) interest, inquiries, and collaboration projects

  • Support customers by providing answers, expertise, and insights as needed

  • Work with customers to determine processes suitable of automation including working with staff (and customers) to produce ROI’s

  • Brief potential customers on GDITs Intelligent Automation capabilities as needed

  • Capture keystroke level detail from customers/process owners for automation development

  • Present/speak to automation requests and status of projects to the client, project manager, and governance boards as needed

  • Develop documentation, presentations, videos, and other promotional materials as needed

  • Collaborate with the developers to ensure customers' development requirements are accurately captured for automation projects

  • Become familiar with automation technology to enhance knowledge of how automation works and to better inform customers on capabilities

  • Support the governance of the respective automation technologies

  • Develop and track metrics and financial projections for each automation

  • Research questions and issues to resolve problems quickly, including escalation to appropriate subject matter experts

  • Where appropriate recommend new approaches, policies, and procedures to increase efficiency and service

  • Build collaborative partnerships with customers and teammates to increase productivity and retention

Required Qualifications:

  • The position requires a Bachelor’s degree plus eight (8) or more years of relevant experience.

  • 5+ years experience leading IT and other process redesign work including experience in business process improvements and process reengineering

  • Experience providing detailed analysis to support IT and other business decisions and initiatives

  • Proven experience leading and managing key IT and other business processes

  • Experience developing and delivering executive level presentations aligned to business needs

  • Advanced analytical skills and an ability to work independently in a fast-paced and rapidly changing environment

  • Strong business acumen

  • Excellent collaboration skills and can effectively work in a team environment

  • Strong organization and time management skills while working in a rapid environments

  • Must be able to identify and learn new technologies quickly

  • Excellent written, verbal, presentation, and interpersonal skills

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.