Act Customer Service Representative in Douglas, Arizona
Customer Service Representative in Douglas, AZ at ACT
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Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. Are you looking for a long term career opportunity with a company that will help you get to the next level? If so, apply now for an instant interview! ACT promotes from within! Apply now to fast track your career!
"Join Our Talent Network by texting ACTTODAY to 51893"
We offer Customer Service Representatives:
PAID TRAINING! You can be successful even without experience!
Opportunities to advance, 95% of our leadership team started as Customer Service Representatives!
Hourly, overtime, and tremendous bonus opportunities
Full time schedules and job stability
Fantastic supervisors and a positive environment
Affordable benefits for you, your spouse, and/or children after 90 days
Paid time off and paid holidays after 90 days
Customer Service Associates primarily receive inbound calls from consumers for assistance with their accounts. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.
Essential Duties and Responsibilities
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Is consistently at work and on time
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Education:High School diploma or GED.
Must be able to successfullypass criminal background check
Data entry and basic computerskills
ACT provides equal employmentopportunities (EEO) to all employees and applicants for employment withoutregard to race, color, religion, sex, national origin, age, disability orgenetics. In addition to federal law requirements, ACT complies with applicablestate and local laws governing nondiscrimination in employment in everylocation in which the company has facilities. This policy applies to all termsand conditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training. ACT expressly prohibits any form of workplaceharassment based on race, color, religion, gender, sexual orientation, genderidentity or expression, national origin, age, genetic information, disability,or veteran status. Improper interference with the ability of ACT’s employees toperform their job duties may result in discipline up to and includingdischarge.