CompuCom Refresh Technician in Chandler, Arizona
At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in! We’re looking for a capable Refresh Technician to be the face of our operation and the go-to for what makes our company run – our customers!
Collect machines from users
Migrate data / perform data transfers
Install applications to client's specifications
Make sure credentials work
Troubleshoot any issues that may come up
Rely on instructions and established guidelines to perform the functions of the job
Work under immediate supervision
Entry-level to 3 years of experience in the field or in a related area
Knowledge of commonly used tech support concepts, practices, and procedures
Must have 1+ year(s) of refresh experience and proven laptop refresh skills
Relatable and responsible when interacting with ALL customers
When the customer has a problem, are they going to dread your visit? If yes, you're not picking up what we're putting down!
Consultative approach to solving issues – help us, help them!
Ability to transform technical IT solutions lingo into terms everyone understands
Impeccable follow-through to customer satisfaction
Willing to attempt to connect to anyone you meet, no matter how difficult
Insatiable desire for knowledge, independence, and success – strive for more than the status quo
Not intimidated by problems you've never seen before – confidence is key!
Hungry to work hard and hungry to grow your career!
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .