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Rose International Inc Quality Specialist in Chandler, Arizona

This job was posted by : For more information, please see: Position Title: Quality SpecialistPosition Number: 347484Location: Chandler, AZ 85286Position Type: TemporaryRequired Skill Set:Call Center, Communications, Quality AnalystPosition Description:**C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Title:Quality SpecialistDuration: Nov 2020 - Apr 2021Location: Chandler, AZDescription:Job Summary:Quality Analysts provide a review of the quality and accuracy of work functions performed by call center team members within Client call centers and their corresponding external business partners. The observations from which are used to develop performance trending while identifying performance gaps. Additionally, monitoring observations may be used to identify internal process improvement opportunities and validate improvements that have been implemented.Essential Job Functions:Evaluating and verifying assigned telephone and clerically-based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.Leverage recording/monitoring application to compile data, generating reports to support business goals.Requirements:The following functions/accountabilities are essential for all jobs:Work collaboratively with team membersMeet regular performance expectationsStrong written communication skillsAbility to maintain regular and predictable attendance to support team and business objectives.Capability to work flexible hours, which may include day, evening and weekend hours.Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).Do we need to add has sufficient internet speed and WIFI at home?Working knowledge of recording platform (e.g. NICE) is a plus. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)