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Aveanna Patient Access Representative in Chandler, Arizona

Patient Access Representative

Job Details

Requisition #:

Chandler, AZ 85286

Customer Service

Position Overview
The Patient Access Representative Is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions’ Patient Care department.

Essential Job Functions
• Ensure all recurring is completed timely, minimizing delays in patient order delivery
• Ensures work being performed meets internal and external compliance requirements
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action

• High school graduate
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• A minimum of 2 years proven experience in managing customer service or equivalent teams
• Proficient in Microsoft suite of products including Outlook, Word and Excel

• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• Experience in healthcare preferred; knowledge of insurances a plus

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Attention to detail
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.