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UnitedHealth Group Medical Director Clinical Advocacy and Support Telecommute in Chandler, Arizona

Clinical Advocacy & Support has an unrelenting focus on the customer journey and ensuring we exceed expectations as we deliver clinical coverage and medical claims reviews. Our role is to empower providers and members with the tools and information needed to improve health outcomes, reduce variation in care, deliver seamless experience, and manage health care costs.

The Medical Director provides physician support to Enterprise Clinical Services operations, the organization responsible for the initial clinical review of service requests for Enterprise Clinical Services. The Medical Director collaborates with Enterprise Clinical Services leadership and staff to establish, implement, support and maintain clinical and operational processes related to benefit coverage determinations, quality improvement and cost effectiveness of service for members. The Medical Director's activities primarily focus on the application of clinical knowledge in various utilization management activities with a focus on pre-service benefit and coverage determination or medical necessity (according to the benefit package), and on communication regarding this process with both network and non-network physicians, as well as other Enterprise Clinical Services.

The Medical Director collaborates with a multidisciplinary team and is actively involved in the management of medical benefits. The collaboration often involves the member's primary care provider or specialist physician. It is the primary responsibility of the medical director to ensure that the appropriate and most cost effective quality medical care is provided to members.

Primary Responsibilities:

  • Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations.

  • Document clinical review findings, actions and outcomes in accordance with policies, and regulatory and accreditation requirements.

  • Engage with requesting providers as needed in peer-to-peer discussions.

  • Be knowledgeable in interpreting existing benefit language and policies in the process of clinical coverage reviews.

  • Participate in daily clinical rounds as requested.

  • Communicate and collaborate with network and non-network providers in pursuit of accurate and timely benefit determinations for plan participants while educating providers on benefit plans and medical policy.

  • Communicate and collaborate with other internal partners.

  • Call coverage rotation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • M.D or D.O.

  • Board certification approved by the American Board of Medical Specialties (ABMS)

  • Active unrestricted license to practice medicine

  • At least five years of clinical practice experience after completing residency training

  • Sound understanding of Evidence Based Medicine (EBM)

  • Solid PC skills, specifically using MS Word, Outlook, and Excel

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Board Certification in Surgery, Internal Medicine strongly preferred

  • Previous experience in utilization and clinical coverage review

  • Current license in Arizona, California, Florida, Kentucky, Maryland, Minnesota, Mississippi, North Carolina, Nevada, OK, or TN preferred

  • Excellent oral, written, and interpersonal communication skills, facilitation skills

  • Data analysis and interpretation aptitude

  • Innovative problem solving skills

  • Excellent presentation skills for both clinical and non-clinical audiences

Transforming health care and millions of lives starts with the values you embrace and the passion you bring. Find out more and join us. It's an opportunity to do your life's best work.(sm)

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: M.D., D.O., ABMS, Telecommute

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