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CompuCom Level 2 Technical Associate in Chandler, Arizona

Did you know that Gartner positioned e X cell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

Overview: The Level 2 Technical Associate will work in a corporate environment located onsite with one of our largest and most well-known customers.

Essential Duties:

  • Perform interdepartmental deliveries using company van

  • Install and configure OS on client laptops

  • Migrate client data to their new laptop

  • Pick up surplus equipment from users

  • Prepare old equipment for re-dispositioning and e-waste handling

  • Process assets returned from clients leaving the company

  • Clean and test used systems for redeployment

  • Ensure all inventory assets are stored and distributed in a clean and professional manner

  • Opportunities to train to move into a more technical role

  • Interact frequently with clients in person as well as via phone, email, and IM

  • Update the client ticketing system and database

  • You may be tasked to assist with asset inventory audits

You will be required to cross-train for other positions within the team to provide backfill coverage and participate in quarterly rotation of duties. You will be required to wear a plain black collared shirt daily to identify yourself as a Support Technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.

Qualifications:

  • 1+ years of technical experience desired

  • Must be able to lift up to 35 lbs. solo

  • Must have valid DL to drive a company van

  • Steel-toed shoes are required for safety areas

  • May be required to walk / sit / stand / crawl / kneel for extended periods

  • Must have excellent customer service skills and excellent written / verbal communication skills

  • Requires knowledge of Microsoft suite, primarily Outlook, Excel, and Word

  • Experience in Windows 8 and Windows 10

  • Technical certifications a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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