CompuCom Level 2 Technical Associate in Chandler, Arizona
Did you know that Gartner positioned e X cell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
Overview: The Level 2 Technical Associate will work in a corporate environment located onsite with one of our largest and most well-known customers.
Perform interdepartmental deliveries using company van
Install and configure OS on client laptops
Migrate client data to their new laptop
Pick up surplus equipment from users
Prepare old equipment for re-dispositioning and e-waste handling
Process assets returned from clients leaving the company
Clean and test used systems for redeployment
Ensure all inventory assets are stored and distributed in a clean and professional manner
Opportunities to train to move into a more technical role
Interact frequently with clients in person as well as via phone, email, and IM
Update the client ticketing system and database
You may be tasked to assist with asset inventory audits
You will be required to cross-train for other positions within the team to provide backfill coverage and participate in quarterly rotation of duties. You will be required to wear a plain black collared shirt daily to identify yourself as a Support Technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.
1+ years of technical experience desired
Must be able to lift up to 35 lbs. solo
Must have valid DL to drive a company van
Steel-toed shoes are required for safety areas
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite, primarily Outlook, Excel, and Word
Experience in Windows 8 and Windows 10
Technical certifications a plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .