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Randstad Inbound Call Center in Chandler, Arizona

Inbound Call Center

job details:

  • location:Chandler, AZ

  • salary:$17.50 per hour

  • date posted:Friday, June 11, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:AB_3669049

job description

Inbound Call Center

If you are an Experienced Call Center/Sales Professional who wants to get their foot in the door of a large financial institution, then keep reading! We are looking to place CSRs who will be handling inbound calls, assisting customers with applications for financial services, follow up on applications, and cross-selling/up-selling products and services. Candidates with call center/sales experience will do really well in this role. Candidates must be available to work M-F between 7am-5pm and Saturdays 7am-3:30pm. Final schedules will be determined by the client after training. The Benefits of working with Randstad! --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish. --Weekly pay!

Responsibilities

  • Taking about roughly 70 calls a day

  • Employees will assist customers who get a flyer with a credit card offer and call into the department.

  • Employee answers inbound calls (no outbound calls) and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal.

  • Employees will be utilizing 5 different internal systems.

  • Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

  • Resolving complex inquiries and complaints from internal and external customers and upon escalation and performing extensive research to resolve the complex customer problems

  • May also cross-sell or refer products, review data and report trends to management, and project work

The essential functions of this role include:

  • working up to 4 hrs of overtime per week

  • working weekends

Skills

  • Call Center

  • Call Center Support

  • Customer Service

  • Inbound

  • Outbound

Education

  • High School (required)

Qualifications

  • Years of experience: 0 years

  • Experience level:Entry Level

Shift: First

Working hours: 7 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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