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Kelly Services Help Desk Level in Chandler, Arizona

Position title: Help Desk Support - 1

Please send resumes to nikita.sakaria@kellyservices.com; When applying, in subject, please add: Job ID 3149495

Shift: 8 hour shift - Monday to Friday; Starts at 6:30a.m.

Location: Chandler – Arizona – USA - 85226

# of open positions: 2

Length of contract: 11/13/20 – 03/05/21; High possibility of extension till 12 months

Pay Rate: $15/hr.

Years of experience (minimum/maximum): 3 years in a service desk environment

Required education: Any University Graduate

Top Must-Haves: Windows, Active Directory, O365, and VPN, 1 year (Required)

Description:

  • The role requires providing phone, Email and chat support for the end users for one of our prestigious client.

  • This is an L1 role where the incumbent is expected to be aware about ITIL methodologies – Incident, Service Request, Change and Problem.

  • The role demands excellent communication skills – oral and written, good customer handling skills and excellent collaboration skills with ability to work in 12X5 shift.

  • The person will contribute towards effective resolution of the issues.

  • Ideal candidate must be an experienced professional from same or similar field.

  • He/She must possess good knowledge of Windows, Active Directory, O365, and VPN.

  • The person will contribute towards achieving project deliverables (SLAs/KPIs/Improvements etc.).

  • The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.

Good knowledge of Active Directory

  • Citrix

  • O365

  • ServiceNow – ITSM tool

  • Microsoft Windows

  • Mobile Operating Systems (Android/iOS)

  • Antivirus

  • SharePoint

  • Knowledge of Laptop/Desktop/Tablet issues

  • VPN Troubleshooting

  • Mobile Device Management

  • Technical Skillset – Good to Know

Knowledge of Infrastructure / Exchange / Server Technologies

Required Background Experience

Hands on experience working in ITSM tools like Service Now, Remedy etc.

Thank you.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

#KellyGTS

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