Walgreens Entry Level Call Center Pharmacy Tech (Training Provided - $13.50/hr+) in CHANDLER, Arizona
Compensation is starting at $13.50 per hour
Are you looking for an opportunity to grow your career? We are hiring and we may be looking for you!
Our call center is a unique environment for our pharmacy staff where supporting our retail pharmacy locations is top priority. Through over-the-phone patient assistance and reviewing important medications, our call center pharmacy teams are integral to making sure our patients are cared for every day.
As our needs have grown, we have multiple full-time pharmacy technician roles available and we are seeking dynamic individuals to join our team! As an accredited organization, Walgreens will assist you by providing required technician training as well as helping you acquire your certification. You bring the winning attitude and we will help you excel!
Additionally, some of the responsibilities of our talented technicians include (according to state and federal regulations); data entry, patient registration, resolution of third party rejects, responding to high volume customer inquiries, utilizing pharmacy systems to obtain patient and drug information while following standard operation procedures and adhering to company policies. Additional duties can vary by assignment.
Our culture and work environment is fast-paced and fun! If you are an outgoing individual who is a multi-tasking ninja and has great people skills – than this may be the opportunity for you! Apply and join our team today!
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Job ID: 187629BR
Title: Entry Level Call Center Pharmacy Tech (Training Provided - $13.50/hr+)
Company Indicator: Walgreens
Job Function: Health Care-Pharmacy
Full Store Address: 2225 S PRICE RD,CHANDLER,AZ 85286
Full District Office Address: 2225 S PRICE ROAD & W GERMANN ROAD,CHANDLER,AZ,85286-21147-S
External Basic Qualifications:
High School Diploma or GED.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Communicate effectively in writing and verbally.
At least one year of pharmacy technician experience in a retail or call center environment.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Required certification/registration as a Pharmacy Technician by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
(Customer Service agent or call center rep) and (call center or call center representative) and (restaurant or military) (pharmacy technician or customer care technician) and Spanish and Chandler Arizona or phoenix AZ area and call center and 85286