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Wells Fargo Business Support Manager 3 in Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Business Support Manager 3 (BSM3) will manage a team who leads diverse support functions and/or operations/production oversight for a single business group within a line of business. Presents to executive management on business performance and recommends strategies to implement changes and improvements. May support and drive strategic initiatives for the business. Generally has full management responsibility over a team that includes higher level individual contributors and/or may include managers. Functions managed may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/ development, reporting and analysis, project funding, pipeline, process improvement, risk assessments, ad hoc reviews, quality management, communications, financial control/budgeting oversight and/or team member processing.

This BSM3 will manage the Consumer Lending Executive Office and reports to the Business Support Manager for the Consumer Lending Complaints Executive Office (CLEO), which is part of the Enterprise Complaints Management Office (ECMO). CLEO's scope includes researching and resolving escalated complaints relating to lending products including auto, home, merchant services, and personal loans and lines of credit. The objective of the CI team is to provide change-related services to CLEO to enable complaint operations to resolve customer complaints accurately and efficiently, including: change management and execution, cross-organizational change identification and leadership, process design and improvement, procedures, letters/verbiage, communications, reporting, product and application subject matter expert support, and letter delivery support. The role is focused on all aspects of the change lifecycle in a primarily Agile environment, and requires continual collaboration within the CLEO teams, with a wide range of partners across ECMO, and with Line of Business partners outside ECMO. The leader will have management responsibility over a team that includes mid-level individual contributors.

Please note - Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 4+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning

  • 1+ year of management experience

Desired Qualifications

  • Ability to develop partnerships and collaborate with other business and functional areas

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Meeting facilitation experience in leading discussions that result in consensus and commitment

  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

  • Change management experience

  • Ability to be proactive, innovative and creative in meeting customer and enterprise needs

  • Ability to quickly re-prioritize work

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5571075-6

Updated: 2021-04-11 00:53:46.426 UTC

Location: Chandler,AZ