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Pearson ASU Enrollment Advisor in Chandler, Arizona

ASU Enrollment Advisor

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We Value Diversity and Inclusion

We value the power of inclusive culture, so we embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive. Learn more here: https://pearson.jobs/pearson-life/

Summary

Facilitate prospective student through the application process for bachelors, masters or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Communicate with prospective students via call campaigns, SMS, chat and emails regarding the Online Program.

  • Advise prospective students using a consultative process.

  • Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.

  • Effectively follow departmental lead management guidelines for all leads.

  • Utilize database tools to efficiently track each interaction and the progress of all assigned leads.

  • Achieve daily efficiency metrics pertaining to call Volume, customer service time, first Contacts, and new applications as established by the Director of Recruitment Services and/or the AD of Recruitment Services.

  • Achieves enrollment targets assigned per program.

  • Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.

  • Adhere to Title IV and FERPA compliance standards.

  • Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.

  • Conduct a self-audit to ensure efficiency and consistency of data base.

  • Monitor application process to ensure effective communication in tandem with application deadlines.

  • Maintain minimum standard data base audit scores.

  • Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).

  • Requires the ability to adhere to a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.

Qualifications

  • 4-year degree from an accredited institution and/or appropriate combination of education and significant experience

  • One to 3 years sales and customer service experience preferred

  • General knowledge of college admissions and recruitment preferred

  • Exemplary verbal and written communication skills

  • The ability to multi-task and work well under pressure with tight timelines

  • Proficient in MS Office

  • Ability to work evenings until 9:00 PM

  • Ability to work weekends as business needs dictate

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-AZ-Chandler

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 6, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2009499

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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