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Cliff Castle Casino Lodge Front Desk Supervisor in Camp Verde, Arizona

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+ Adhere to all casino and departmental policies and procedures including all regulatory requirements.

+ Provide leadership to all levels of staff.

+ Make impartial decisions involving Guests and Team Members.

+ Relay pertinent information to incoming supervisor staff or designee.

+ Make recommendations on new hires, terminations, evaluations, and counseling of Front Desk staff.

+ Correct and coach Team Members who have violated company or departmental procedures.

+ Continually acting as a representative of Cliff Castle Casino Hotel and encouraging others through demonstration of appropriate behavior.

+ Keep open communication between other departments.

+ Periodically inventory supplies and equipment.

+ Plan work schedules to ensure maximum Guest service.

+ Facilitate the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with other hotel departments.

+ Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.

+ Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed.

+ Ensure a maximum level of service and satisfaction is achieved and maintained.

+ Tactfully handles stressful and difficult situations with Guests and other Team Members.

+ Ensure all support duties and responsibilities are carried out in an efficient and timely manner.

+ Must possess the ability to perform front desk duties as needed based on staffing levels.

+ Supervise the set-up, tear down and replenishment of the continental breakfast.

+ Attend all meetings and training as required.

+ Perform additional duties as assigned.