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Cliff Castle Casino Lodge Front Desk Supervisor in Camp Verde, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4411170


+ Adhere to all casino and departmental policies and procedures including all regulatory requirements.


+ Provide leadership to all levels of staff.


+ Make impartial decisions involving Guests and Team Members.


+ Relay pertinent information to incoming supervisor staff or designee.


+ Make recommendations on new hires, terminations, evaluations, and counseling of Front Desk staff.


+ Correct and coach Team Members who have violated company or departmental procedures.


+ Continually acting as a representative of Cliff Castle Casino Hotel and encouraging others through demonstration of appropriate behavior.


+ Keep open communication between other departments.


+ Periodically inventory supplies and equipment.


+ Plan work schedules to ensure maximum Guest service.


+ Facilitate the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with other hotel departments.


+ Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.


+ Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed.


+ Ensure a maximum level of service and satisfaction is achieved and maintained.




+ Tactfully handles stressful and difficult situations with Guests and other Team Members.


+ Ensure all support duties and responsibilities are carried out in an efficient and timely manner.


+ Must possess the ability to perform front desk duties as needed based on staffing levels.


+ Supervise the set-up, tear down and replenishment of the continental breakfast.


+ Attend all meetings and training as required.


+ Perform additional duties as assigned.

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