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Cliff Castle Casino Hotel Housekeeping Supervisor in Camp Verde, Arizona

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Summary: Provide overall direction of institutional housekeeping programs in all areas of the Hotel to ensure clean, orderly, and attractive conditions. Duties and Responsibilities: Specific areas of responsibility included, but not limited to: • Adhere to all casino and departmental policies and procedures including all regulatory requirements. • Provide leadership to all levels of staff. • Make impartial decisions involving Guests and Team Members. • Responsible for new hires, terminations, evaluations, and counseling of all Housekeeping Team Members. • Responsible for correcting and coaching Team Members who have violated company or departmental procedures. • Keep open communication between other departments. • Periodically inventory supplies and equipment. • Plan work schedules to ensure maximum Guest service. • Investigate new and improved cleaning instruments and methods. • Select and purchases new furnishing. • Create, develop and implement an effective strategy of organization for the hotel, coordinating with all levels of hotel staff, in accordance with the Hotel Manager. • Facilitate the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with other hotel departments. • Assists in planning budgets for housekeeping department. • Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals. • Analyze service and general operations for the housekeeping department on a daily basis, giving feedback and offering direction, as needed. • Ensure a maximum level of service and satisfaction is achieved and maintained. • Tactfully handles stressful and difficult situations with Guests and other Team Members. • Ensure all support duties and responsibilities are carried out in an efficient and timely manner. • Must possess the ability to perform housekeeping duties as needed, based on staffing levels. • Attend all meetings and training as required. • Performs additional duties as assigned.