Hotwire Communications Remote Customer Engagement Specialist in Arizona
Ready to build your Career from the comfort of your own home?
Hotwire Communications is a fast-paced cutting-edge technology company that provides triple play telecommunication services to residential and businesses customers over a dedicated fiber optic network.
We are currently seeking several Remote Customer Engagement Specialist with excellent problem-solving skills to join our team, as well as the ability to provide “white glove” support and service to customers.
This is an amazing career opportunity with potential for advancement as we continue to grow. You will be empowered to assist customers with questions or problems via telephone, email, and chat in areas of system configuration/setup, product functionality and bugs/enhancements- all from your home office!
Serve as primary support liaison between Hotwire Communications and our residential customers
Promote and maintain a high quality, professional service-oriented image among customers
Responsible for providing technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage of products
Perform follow-up testing, and/or troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)
Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers
Work with customers to identify needs and to determine the appropriate action
Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues
Direct unsolved technical issues to appropriate departments and personnel
The ultimate goal is to resolve issues during the first telephone call
Ability to understand and empathize with customer issue(s)
Compassionate customer service mindset
Ability to interact with various types of customers
Ability to use Windows Operating system and navigate between various applications
Promote-from-within culture. A LOT of opportunities to advance your career!
Paid training for 3 weeks consisting of computer based and on-the-job training of products, systems, policies and procedures.
Comprehensive health insurance plan, including medical, dental, life insurance, disability, vision, 401k.
Paid vacation, holidays, and sick days.
Must have a High School Diploma or equivalent
Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
Excellent interpersonal, time management, and organizational skills
Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
Ability to effectively and professionally handle frequent changes, delays, or unexpected events
Strong work ethic, teamwork, and desire to help the customer at all costs
Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Knowledge of communications technology, including but not limited to, voice, internet, cable and security products preferred
Must be able to pass a background check
Post End Date: 8/31/2021