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CVS Health Implementations Consultant, Accordant and Specialty in Arizona

Job Description

Are you looking for a career with a purpose? CVS Health has an opening for an Implementation Consultant, Client Services, Accordant and Specialty position. This person works to perform new client and medical carrier on boarding, functioning as project manager in a client-facing role. This individual uses their Implementation Toolkit items including project plan, action log, Milestone Report, and Client Information Form to run their project daily. The Associate will interact with sales, product, and account management staff as well as internal functional/ operational partners. This staff member is accountable for overall project success and should influence others without possessing management authority. Communication and organizational skills are critical to being successful in this role. This position is currently work-from-home and utilizes videoconference technology to remain connected and aligned with their team.General responsibilities:• Manage the overall implementation process with primary focus on employer groups and carrier changes• Deliver a high quality, timely client implementation as identified by the completion of defined Implementation process and procedures• Track the progress of the implementation using the implementation toolkit, including use of Project Plan and reports, conduct update calls, and build and maintain a Change, Risk, Actions, Issues, and Decisions (CRAID) Log until all Implementation tasks are completed• Collaborate with internal partners to deliver customer requirements, through timely and accurate documentation• Partner with sales and operations to support opportunities through new product development, new/existing client assignments, inclusive of transitioning the client to the Account Team who will be responsible for the ongoing relationship with the client• Initiate process improvement projects, use management reporting tools such as Tableau and lead as subject matter specialist based on experience in a virtual environment• Demonstrate knowledge of implementation processes, tools and standards (eProject, SharePoint, Tableau, etc.)• Update work assignments to ensure all tasks are updated and completed accurately within agreed upon timeframes• Conduct Go-Live Activities including readiness reviewand reporting to sales or account management and partner with business areas to detail client requirementsJoin the company helping people on their path to better health! Our organization offers a competitive benefit package including vacation and holiday paid time off, health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401K, tuition reimbursement, and employee discounts at all CVS stores!This position can be a work from home position.

Required Qualifications

• 3+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry

Preferred Qualifications

• Project management experience and credential (CPM, CAPM, PMP)• Experience working in a matrixed environment• Travel requirement of up to 10%


Bachelor's degree required; equivalent work experience may substitute

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.